Clients of winning agencies are twice as likely to be completely satisfied.
Epic Travel Staffing announced this week that they have won the Best of Staffing Client Award for providing superior service to their clients. ClearlyRated’s Best of Staffing® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. Emerald also received this distinction in 2021, making it their second consecutive win.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Results on Emerald’s client survey include:
- Epic Travel Staffing received satisfaction scores of 9 or 10 out of 10 from 90.5% of their clients, significantly higher than the industry’s average of 41%.
- Epic Travel Staffing received a Net Promoter® Score of 90.5%, significantly higher than the industry’s average of 29% in 2021.
“Our clients consist of healthcare heroes who inspire us every day,” said Jake Dixon, president of Emerald. “Their appreciation for the work we do to help their facilities staff travel nurses, allied professionals and interim leaders is humbling.”
As part of the survey to calculate Net Promoter® Score, the determining factor to earn this distinction, clients also gave testimonials and shout-outs to the team at Emerald to recognize them for their excellent service.
Featured Client Testimonials
“Emerald is great to work with. Always very responsive & quick to get me candidates! Makes it an easy process, always my first choice out of all of our agencies to work with.”
“Emerald is a top agency for me and I love working with my Account Manager! They are always on top of communication and knowledgeable on candidates.”
“The primary reason behind the ratings is the Emerald representatives I work with on a daily basis. Especially my Account Manager. She makes my job easier, is VERY organized, professional and ALWAYS answers and addresses any questions or issues that come up (rarely) in a timely manner. Even though I know she is extremely busy with other customers, she always makes us feel like we are her ONLY customers by providing the BEST customer service ALWAYS.”
About Epic Travel Staffing
Epic Travel Staffing places high quality clinicians in travel nurse, travel allied, and interim leadership jobs across the U.S. Attune to the unique needs of every clinician we work with, Emerald is in the business of helping travelers find the right job fit, and helping clients overcome staffing challenges.
About Best of Staffing
ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients, placed talent, and internal employees. Award winners are showcased by city and area of expertise on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.